Please contact TP-Link technical support with the following information if you still failed to configure the Tapo camera after the above suggestions.Ģ) The model number of your Tapo Cam and its MAC address ģ) Whether you have tried all suggestions listed as above or not. Try to reset the camera by pressing and holding the RESET button for over 5s until the LED blinks red, and start over with the setup process again. If the camera is connected to a range extender, try to set it up and connect to the main Wi-Fi network. If yes, disable it and then reboot the router as well as the Tapo camera. If the System LED is solid green and all of the process has been finished correctly, but you can't find the camera in the Home page of the Tapo app, please check if the host router has enabled the 'AP Isolation/Client Isolation' function.
You can watch live view or change settings of the camera on the APP. If the LED is solid green, it indicates the network connection has been established and the camera is working now. Wait for a minute or two and then check the System LED status.
